Restaurant Service Staff Training

Dining out should be a moment of relaxation and enjoyment.
Attentive service and a true understanding of guests’ needs are essential to creating a memorable experience.

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We work alongside restaurateurs to enhance the customer experience within their establishments.

How?
By training service staff in:

• The fundamentals of wine tasting and food & wine pairing, tailored to the restaurant’s specific menu

• Wine service essentials: what to do, and what not to do

• Guest approach and service style, with a focus on adaptability, active listening, and genuine hospitality

 

My training sessions are designed around hands-on learning and interaction—a true team-building experience that benefits everyone involved.

 

The results speak for themselves:
Greater confidence among service staff when presenting wines, stronger knowledge, and a deeper sense of pride and connection to the establishment they represent.